Refund/Cancellation Policy

AAGUS Membership Refund/Cancellation Policy

The American Association of Genitourinary Surgeons (AAGUS) reserves the right to refuse/cancel a membership in the AAGUS.
If AAGUS refuses a new or renewing membership, registrants will be offered a refund.

Credit Card Processing

You may pay for your AAGUS.org membership or product(s) using the following methods:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Debit cards connected with either Visa or MasterCard

When using a debit card connected with either a Visa or MasterCard, you must have sufficient funds in your account at the time of charge, as we charge for products and services at the time of registration.

Paying by Credit Card?

Using credit cards at AAGUS.org is safe. AAGUS only uses processing solutions that are in compliance with the Payment Cardholder Information Data Security Standard, PCI-DSS, to protect your information. See PCI Security Standards. Credit cards are transferred in an encrypted form using Secure Socket Layer (SSL) 128-bit encryption. Credit card information is then stored at a highly-secured location which meets all Visa, MasterCard, American Express and Discover standards for security.

Having Difficulty?

If you’re having trouble entering your credit card number or received an email saying we are unable to proceed with your order, please consider the following:

  • Did you select the correct card type from the drop-down menu?
  • Did you enter the card number correctly?
  • Did you select a valid expiration date from the pull-down menu?
  • Did you enter your name as it appears on the card?
  • If you are using a new (or recently reissued) credit card, has it been activated?

Entering a Card Security Code

The Card Security Code (CSC) is a 3-digit or 4-digit number printed on your credit card. The number appears only on the card itself (not on receipts or statements), helping to ensure that anyone placing an order with AAGUS.org has the card in his or her possession and is not using a stolen credit card number.

You can find your CSC in the signature box on the back of Visa, MasterCard, and Discover cards. For American Express cards, the CSC is always located above the account number on the face of the card.

About Credit Card Security

The personal information you enter in your AAGUS.org account — including your billing information — is protected using Secure Sockets Layer (SSL) encryption technology. We use this technology to prevent your information from being viewable as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites.

Unfortunately, no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL AAGUS BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE, EVEN IF CENTER FOR NONPROFIT EXCELLENCE OR AN AUTHORIZED REPRESENTATIVE OF THE CENTER FOR NONPROFIT EXCELLENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you have any questions about the security at our Site, you can send an email to jtrevask@wakehealth.edu.

Membership Cancellation by Participant

  • Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $35 service fee.
  • Cancellations received after the stated deadline will not be eligible for a refund.
  • Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
  • All benefits and incentives received by participant must be cancelled/returned to the AAGUS.
  • All refund requests must be made by the attendee or credit card holder.
  • Refund requests must include the name of the attendee and/or transaction number.
  • Refunds will be credited back to the original credit card used for payment.
  • These above policies apply to all AAGUS memberships unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.

AAGUS Event Refund/Cancellation Policy

Event Cancellation by Sponsor

  • The American Association of Genitourinary Surgeons (AAGUS) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
  • If AAGUS cancels an event, registrants will be offered a full refund.
  • Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

  • Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 5 business days before the event.
  • Registration cancellations received prior to the deadline may be eligible to receive a refund less a $35 service fee.
  • Cancellations received after the stated deadline will not be eligible for a refund.
  • Refunds will not be available for registrants who choose not to attend an event.
  • Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
  • All refund requests must be made by the attendee or credit card holder.
  • Refund requests must include the name of the attendee and/or transaction number.
  • Refunds will be credited back to the original credit card used for payment.

These above policies apply to all AAGUS Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

AAGUS Goods Refund/Return Policy

All returns of goods and materials purchased directly from the American Association of Genitourinary Surgeons require prior authorization. Shipping and handling charges are non-refundable, Returns must be authorized by the AAGUS within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any AAGUS product that is deemed defective.

Products provided/sold by AAGUS partners and affinity programs are subject to the return policy of the partner.

AAGUS Privacy Statement and the Terms of Use are available online for review.

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